On the 15th of October 2013, we fulfilled the requirements for ISO 9001 quality management systems. ISO is the International Organization for Standardization. It ensures global regularity of nomenclature, standards and processes. We at Appella, for example, have used for the past three years ISO language abbreviations in our linguistic check tables. ISO 9001 concerns quality management regulation and its verification by independent third party bodies.
Compliance with ISO 9001 gives assurance to clients and suppliers that materials, documents and templates are used consistently and to a consistently high standard. Standardization means there is consistency of business process e.g. communication response, project development and invoicing. Health and safety is also covered.
Third party regulation ensures that standards are met both in terms of customer satisfaction and business process overview.