POLICIES
QUALITY MANAGEMENT POLICY
Since 2013, we have been audited and certified as fulfilling the requirements for ISO 9001 quality management systems. ISO is the International Organization for Standardization. It ensures global regularity of nomenclature, standards and processes. We at Appella, for example, have used for the past three years ISO language abbreviations in our linguistic check tables. ISO 9001 concerns quality management regulation and its verification by independent third party bodies.
Compliance with ISO 9001 gives assurance to clients and suppliers that materials, documents and templates are used consistently and to a consistently high standard. Standardization means there is consistency of business process e.g. communication response, project development and invoicing. Health and safety is also covered.
Third party regulation ensures that standards are met both in terms of customer satisfaction and business process overview.

- All energy at our delivery and main office address will come from renewable sources.
- For lighting, we use solely energy-saving low wattage lights.
- We have a double glazed and insulated office made with SIPS floor system, Celotex thermally insulated walls, a heavily insulated structural steel roof system and double glazed windows and doors.
- We use only 100% post-consumer waste paper for our paper stationery.
- Waste paper is recycled with domestic recycling.
- Ink cartridges are refilled.
PRIVACY POLICY